FAQ

Do you ship to ________?

Currently, I only ship physical products within the United States.

But that doesn't mean you're out of luck if you're in another country! The Community subscription is digital, available internationally. Any digital product can be purchased by anyone!

How do the insects come? Are they framed?

Insects included in The Bug Club subscription box are always spread (or mounted) and packed flat with some cardboard and plastic to keep it safe in transit.

Insects included in the Mystery Bug listing are often unspread, but may sometimes come spread! It's all a part of the myster ;)

Is this good for kids?

The Bug Club is not specifically created for kids, but is certainly family-friendly! The materials that come with each box may reference specific scientific concepts or use complex language; for this reason, this a great box for a kiddo and their adult to enjoy together!

Where do the bugs come from? Are they ethically sourced?

I work with a variety of insect distributors who prioritize sustainable methods for insect sourcing. All of my suppliers work directly with conservation-focused insect farms. These farms raise insects to adulthood, release some back into the wild to support native populations of the insects, and sell some specimens to businesses like mine. Many of these farms were started by local communities or governments in the areas the insects are native to as a way to generate income without having to open the area to tourism or support practices like clearcutting. Overall, this practice helps to conserve rural ecology across these countries, preserving critical habitat for endangered species.

Additionally, the number of available subscriptions is strictly capped, regardless of demand. This subscription model is designed not to scale up over time. Instead, the subscription boxes help support the other free work I do in insect education. That's where the growth is intended to happen!

All that said, is this the most ethical way to source insects? Frankly, no. And it’s really important to me that you have this context. It would be more ethical if I could find all of my specimens, naturally deceased, on my own, or buy from people who do this. That wouldn’t quite work for this business model, and so I made the choice to work with the suppliers I do. It’s really important to me that you have the information you need to make your own choice!

Do you have suggestions for specific insect suppliers? You can reach out to me at support@theentomologybox.com.

When do the monthly subscriptions ship/get emailed out?

Subscription content goes out on the first business day of each month! Digital content is delivered instantly on that date and physical content typically takes about 5-7 days to reach its destination.

How do subscription boxes work?

When you sign up for asubscription box, you sign up for month after month of insect-filled wonder! Each month, I’ll take care of the billing and automatically send you a new box of buggy joy.

Step 1: You sign up (YAY!)
Step 2: I send you your first round of content!
Step 3: You unbox a new insect experience when it arrives to you, beginning months or years of entomological delight.

Can I buy just one box without subscribing?

Yes! One-time box purchases can be made here.

Does every box have the exact same content, or will mine look different from other people’s?

Each month has a unique theme, and every box sent out that month will have the same contents.

I love _______ bugs, but I don’t like _______ bugs. Can I customize my subscription box to only include the types of insects I like?

Right now, I don’t quite have the capacity to customize subscription boxes, but this is certainly a possibility for the future! You can sign up for my newsletter about The Entomology Box at the bottom of this page to receive updates along the way!

Can I cancel or pause my subscription?

Absolutely! Pausing a subscription is a great option if you need a break for any reason, but want to pick back up at some point in the near future. This is a great way to keep any perks you’ve earned over the course of your subscription, like discounts, bonuses, or a specific price point.

Canceling your subscription is also an option if you decide you need to step away in the long term. If you cancel, I really appreciate your feedback on how to improve future boxes, so please consider participating in the cancellation survey!

You can pause or cancel your subscription by logging in.

How do I update my address or card?

You can update your personal information by logging in!

I own a product or brand I’d like you to consider for your box! How can I set that up?

I would love to hear about your product or brand! Reach out to me at support@theentomologybox.com to chat about the possibility of collaboration.

I’m interested in buying your boxes for a group or in bulk. How can I set that up?

If you’re interested in boxes for a group, reach out to me at support@theentomologybox.com! I would love to hear about your group and how you plan to use the boxes. We can work together to come up with something that works for you!

What’s the difference between Naturalists, Co. and The Entomology Box?

Naturalists, Co. is my overall insect education brand, which includes free educational content on social media (@naturalistsco on Instagram, TikTok, and YouTube) and other projects. The Entomology Box is one of the projects under Naturalists, Co., and it’s the subscription box that this website is all about. But really, they’re both me, Emily, getting really excited about bugs and the people who love them <3

Can you make a specific Naturalists, Co. video for ____________?

If you’d like to suggest a topic for an upcoming @naturalistsco video, you can send me a DM on Instagram or TikTok! <3